"Last week your company began work on replacing my roof.  i just wanted to take a few moments to thank your company and crew for a job well done.  In particular, I would like to express my compliments to the man in charge of the crew, Benjamin.  He took care of any issues that arose and addressed any concerns I had in a professional, courteous manner.  He went above and beyond to ensure customer satisfaction.  Benjamin is a true asset to your company and I just wanted to bring this to your attention."

Thank you,
Isaac Candiotti